Rubbish Clearance Maida Vale Privacy Policy

This Privacy Policy explains how Rubbish Clearance Maida Vale collects, uses, stores and protects personal data relating to customers and prospective customers in the Maida Vale area. It also sets out your rights under data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Rubbish Clearance Maida Vale to individuals and businesses within the Maida Vale area.

Who We Are

Rubbish Clearance Maida Vale is a rubbish removal and clearance service operating in the Maida Vale area. For the purposes of data protection law, we act as the data controller for the personal data we collect about you in connection with our services. This means we decide how and why your personal data is used.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you request. The main categories of personal data we collect include:

Contact details such as your name, address, email address and telephone number, so that we can communicate with you and visit your property to provide our services.

Service information such as details of the property or site where the clearance is required, access information, photographs you may provide to describe the job, and any specific instructions relating to the service.

Booking and transaction data such as dates and times of bookings, records of services provided, invoices, payment status and related financial information. Payment card details may be processed by our payment service providers where applicable.

Communication records such as emails, messages, phone call notes and any feedback or complaints you provide to us.

Technical usage data where applicable, such as when you visit our website, including device information, approximate location, and information about how you interact with our online content. This may involve the use of cookies or similar technologies, subject to your browser settings.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quotation, make a booking, confirm or change a service, make a payment, or communicate with us by phone, email or other channels.

We may also collect personal data indirectly, for example when another person arranges a clearance on your behalf, or when information about the property is provided by an agent, landlord, business partner or similar intermediary. In such cases, we take reasonable steps to ensure that you are informed that we are processing your data.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process personal data where it is necessary to enter into or perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing quotations, and delivering rubbish clearance services you have booked.

Legal obligation: We may process personal data where we are required to do so by law, such as for tax, accounting and record-keeping purposes, or to comply with health and safety or waste disposal regulations.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that your rights and freedoms do not override those interests. Examples include managing and improving our services, preventing fraud, ensuring the security of our operations, and responding to enquiries and complaints.

Consent: In limited situations, we may rely on your explicit consent, for example for certain types of direct marketing or the use of specific optional cookies or analytics. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our rubbish clearance services in the Maida Vale area, including confirming and managing bookings, visiting your property, and carrying out the requested work.

To communicate with you about quotations, bookings, service updates, changes to our terms, and other relevant information relating to your use of our services.

To manage billing, payments and accounts, including issuing invoices, processing payments via our payment providers, and maintaining financial records.

To handle enquiries, feedback and complaints, and to resolve disputes relating to our services.

To manage our business operations, including planning routes, scheduling staff, maintaining internal records, training, quality control and service improvement.

To comply with legal and regulatory obligations, including waste carrier obligations, tax and accounting requirements, and responding to lawful requests from authorities.

To protect our rights, property and safety, and that of our customers and staff, including preventing fraud, abuse and misuse of our services.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the operation of our business or the provision of our services. These third parties act as data processors or, in some cases, independent controllers, and may include:

Payment service providers who process card or electronic payments on our behalf.

IT and communications providers who supply email, hosting, customer management systems or other software and support services.

Accountants and professional advisers who assist with accounting, auditing, tax and legal matters.

Waste transfer stations, recycling partners or other contractors directly involved in the lawful disposal or processing of collected waste, where limited location or service information may be required.

Regulators, law enforcement bodies or other authorities where we are required to share data to comply with legal obligations or to protect our rights or the rights of others.

Where we use data processors, we ensure that appropriate contracts and safeguards are in place requiring them to process your personal data only on our instructions, keep it secure, and comply with data protection laws.

International Transfers

Our services are primarily provided within the Maida Vale area and the United Kingdom. If any of our service providers store or process data outside the UK or European Economic Area, we will take appropriate measures to ensure that your personal data is adequately protected, such as using standard contractual clauses or ensuring that transfers are made to territories with an adequate level of protection as recognised by relevant authorities.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, meet legal, accounting or reporting requirements, and resolve any disputes.

In general, contact, booking and transaction data relating to our services in the Maida Vale area will be retained for a period aligned with our legal and tax obligations, typically up to six years after the end of the relevant financial year. Communication records may be kept for a shorter or longer period depending on the nature of the correspondence and the need to maintain records for reference or dispute resolution.

When personal data is no longer required, we will take reasonable steps to delete it or anonymise it so that it can no longer be associated with an identifiable individual.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those employees and service providers who need it for legitimate business purposes, using secure systems and passwords, and applying suitable physical and electronic security controls.

Your Data Protection Rights

If you are a customer or prospective customer of Rubbish Clearance Maida Vale, you have a number of rights in relation to your personal data, subject to certain conditions under data protection law. These rights include:

Right of access: You may request confirmation of whether we process your personal data and obtain a copy of that data, along with certain information about how it is used.

Right to rectification: You may request that we correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while we verify accuracy or consider an objection.

Right to object: You may object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing, and we will stop processing unless we have compelling legitimate grounds or are required to continue for legal reasons.

Right to data portability: In certain circumstances, you may request to receive personal data you have provided to us in a structured, commonly used and machine-readable format, and to have that data transmitted to another controller.

Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Contacting Us

If you wish to exercise any of your rights, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact Rubbish Clearance Maida Vale using the contact details provided on our usual customer communication channels. We may need to verify your identity before responding to certain requests, to help ensure that your personal data is not disclosed to anyone who does not have the right to receive it.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we have handled your personal data. We would, however, appreciate the chance to address your concerns first, so please contact us in the first instance.

Scope and Changes to This Policy

This Privacy Policy applies to all customers and prospective customers of Rubbish Clearance Maida Vale located in the Maida Vale area and to all services that we provide in that area. We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices.

Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.