Rubbish Clearance Maida Vale Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Maida Vale provides waste collection and rubbish clearance services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Rubbish Clearance Maida Vale, we, us, our means the waste collection and rubbish clearance service provider.

Customer, you, your means the person, business, or organisation requesting or using our services.

Services means any rubbish clearance, waste removal, waste collection, loading, transportation, or related services carried out by us.

Waste means any items, materials, or substances that you ask us to remove, including household waste, commercial waste, garden waste, bulky items, and mixed refuse, but excluding any prohibited items described in these Terms and Conditions.

2. Scope of Services

We provide rubbish clearance and waste collection services for domestic and commercial customers. Our services typically include loading your waste from an agreed location, transporting it in a licensed waste carrier vehicle, and delivering it to an authorised waste management or recycling facility.

The exact scope of the work, including the type and estimated volume of waste to be collected, the collection address, access requirements, and any special conditions, will be agreed at the time of booking or during an initial assessment.

We reserve the right to refuse any waste that we consider unsafe, illegal, hazardous, excessively heavy, or impracticable to remove using reasonable skill and care and with the equipment available on the day.

3. Booking Process

You may request a booking for rubbish clearance or waste collection by phone, email, or online enquiry form where available. When you make a booking request, you will be asked for details including your name, contact information, collection address, access details, the type and approximate amount of waste, and your preferred date and time.

Any time or date provided for the service is an estimate and not guaranteed, although we will make reasonable efforts to attend within any agreed time window. A booking is only confirmed when we have acknowledged and accepted your request, which may be done verbally or in writing.

For some jobs, we may provide an initial estimate based on your description of the waste. The final price will usually be confirmed once our team has inspected the waste on site prior to loading. If the actual amount or type of waste differs from what was described, we may adjust the price accordingly or decline the service if it cannot be carried out safely or legally.

You are responsible for ensuring that the information you provide during booking is accurate and complete. We will not be liable for any delay or extra cost caused by inaccurate or incomplete information.

4. Access and Customer Responsibilities

You must ensure that our team has safe, reasonable, and lawful access to the collection point at the agreed time. This includes arranging any necessary permissions, such as access through communal areas, car park entry, or permission from a landlord or building management.

Where parking or loading restrictions apply, you must let us know in advance. If pay-and-display or other parking fees are required for us to carry out the service, these may be added to the final invoice. You are responsible for any fines or penalties that result directly from inaccurate instructions or failure to disclose relevant parking or access restrictions.

Waste for collection should be clearly identified and separated from items that you wish to keep. We cannot accept responsibility for removing items in error if they were not clearly distinguished from waste.

You must not ask our team to collect or move any items that are unsafe to handle, structurally unstable, or beyond the reasonable capabilities of the team and equipment available. Our operatives may refuse to move items where they consider there is a risk of personal injury or damage to property.

5. Pricing and Quotations

Our charges are generally based on the volume, weight, and type of waste to be collected, as well as access conditions and any additional labour required. We may provide an estimate in advance based on your description or photographs, but any such estimate is not binding until the waste is inspected in person.

All quotations are given in good faith based on the information supplied at the time. If on arrival we find that the job materially differs from the description provided, we may revise the quotation. If you do not agree to the revised price, you may cancel the service at that point, but you may be charged a call-out or minimum fee to cover our attendance and time.

Unless specifically stated, quoted prices exclude any government charges, levies, or taxes that may apply to the disposal of particular types of waste, which will be added where relevant.

6. Payments and Invoicing

Payment is due on completion of the service unless otherwise agreed in writing prior to the booking. We may accept payment by cash, card, bank transfer, or other methods as notified to you at the time of booking or on site.

For business customers, we may at our discretion agree to provide services on account, subject to a separate credit arrangement. In such cases, payment terms and any credit limits will be specified on the invoice. If invoices are not paid by the due date, we reserve the right to charge interest on late payments and to suspend or withdraw services until all outstanding amounts are settled.

We reserve the right to require full or partial payment in advance for certain jobs, particularly larger clearances or where specialist disposal is required. Where a deposit is taken, it will be applied against the final charge. If you cancel the booking, our cancellation terms will apply.

7. Cancellations and Amendments

You may cancel or amend your booking by contacting us directly. We request that you provide as much notice as possible so that we can reallocate resources.

If you cancel a confirmed booking more than 24 hours before the scheduled arrival time, we will normally cancel without charge. If you cancel within 24 hours of the scheduled time, we reserve the right to charge a cancellation fee or minimum call-out fee to cover our costs.

If we arrive at the agreed address and are unable to carry out the service due to reasons beyond our control, such as lack of access, unsafe conditions, or absence of a person authorised to grant access, this may be treated as a late cancellation and a fee may be charged.

We may cancel or reschedule a booking if there are circumstances which make it impossible, unsafe, or unlawful to perform the service, including severe weather, vehicle breakdown, staff illness, or legal restrictions. In such cases, we will inform you as soon as reasonably practicable and offer a new appointment. We will not be liable for any loss or inconvenience resulting from such cancellations, save for refunding any payment you have made for services not provided.

8. Waste Types and Prohibited Items

We collect most common types of household and commercial waste, including general rubbish, furniture, appliances, garden waste, and non-hazardous construction debris. However, there are certain types of waste that we cannot collect or can only collect under specific conditions.

We will not normally collect hazardous waste such as asbestos, clinical or medical waste, chemicals, solvents, oils, gas bottles, fireworks, explosives, radioactive materials, or any substances classified as hazardous under applicable regulations, unless we have expressly agreed in advance and appropriate arrangements are in place.

If you present hazardous or prohibited items without having notified us in advance, we may refuse to remove those items and may charge for any time spent on site. If such items are discovered after loading, you may be liable for any additional costs incurred in handling, transporting, and disposing of them in accordance with the law.

9. Compliance with Waste Regulations

We operate in accordance with UK waste management and environmental regulations. We are committed to responsible rubbish clearance, lawful waste collection, and the proper disposal and recycling of materials.

Waste removed by us will be transported only to licensed disposal, recycling, or treatment facilities. Records of waste transfers will be retained as required by law. Where applicable, we will issue waste transfer notes or similar documentation in accordance with current regulations.

You confirm that you are the owner of the waste or that you have the authority of the owner to arrange its removal. By using our service, you agree not to request any action that would cause us to breach waste management, fly-tipping, or environmental protection laws.

10. Liability and Limitations

We will exercise reasonable care and skill when providing our services. However, our liability to you is limited as set out in this section.

We will not be liable for any loss or damage arising from the condition of items marked as waste, or from the removal of items that could reasonably be assumed to be waste based on your instructions. You must clearly separate and label items not intended for disposal.

While our team will take reasonable precautions to avoid damage to property while carrying out rubbish clearance, we cannot accept liability for damage that occurs as an unavoidable consequence of moving heavy or bulky items through difficult access routes, such as narrow hallways, staircases, or confined external spaces, provided that we acted with reasonable care.

Our total liability for any loss or damage, whether in contract, tort, or otherwise, arising out of or in connection with the provision of our services shall in all circumstances be limited to the total amount paid or payable by you for the specific job giving rise to the claim, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

11. Indemnity

You agree to indemnify us against any claims, losses, damages, costs, or expenses incurred by us as a result of your breach of these Terms and Conditions, including any attempt to dispose of prohibited or hazardous waste without prior disclosure, any misrepresentation regarding ownership or authority, and any act or omission that results in a breach of waste management or environmental regulations.

12. Insurance

We maintain insurance cover appropriate for a professional rubbish clearance and waste collection service. Details of our current insurance arrangements can be provided upon request. Our obligation is limited to maintaining reasonable insurance; it does not extend our liability beyond the limits set out in these Terms and Conditions.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, you should contact us as soon as possible, providing full details of the issue and any supporting information. We will investigate your complaint and aim to respond within a reasonable timescale.

Where a dispute cannot be resolved informally, both parties agree to consider mediation or another form of alternative dispute resolution before starting court proceedings, where this is appropriate and practical. This clause does not prevent either party from seeking urgent legal relief where necessary.

14. Data Protection and Privacy

In the course of providing our services, we may collect and process personal information such as your name, contact details, address, and payment information. We will handle this information in accordance with applicable data protection laws and only use it for the purposes of managing your bookings, delivering services, taking payment, and meeting legal obligations.

We will not sell or disclose your personal data to third parties except where required to do so by law, where necessary to provide our services, or where you have given your consent.

15. Force Majeure

We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. These may include, but are not limited to, severe weather, natural disasters, accidents, fire, industrial disputes, war, terrorism, civil unrest, power failure, or restrictions imposed by authorities.

If a force majeure event occurs, we will notify you as soon as reasonably possible and will work with you to rearrange the service once the event or its effects have ceased.

16. Variations to Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that service. Any significant changes to our terms may be communicated via our usual contact channels or made available on request.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided by Rubbish Clearance Maida Vale shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the provision of rubbish clearance and waste collection services. You acknowledge that you have not relied on any statement, promise, or representation that is not expressly set out in these documents.